Refund Policy

ALL SALES ARE FINAL

Unbound Resonance LLC does not offer refunds, returns, or exchanges on any order for any reason, including but not limited to change of mind, incorrect size selection, or delayed shipping. Please review your order carefully — including size charts, product descriptions, photos, and shipping address — before completing your purchase. By checking out, you confirm that you have read and agree to this policy.

Distressed and Intentionally Altered Garments

Garments made and sold by Unbound Resonance may feature intentional rips, fraying, raw edges, fading, washed finishes, distressed graphics, or other purposeful alterations. Features disclosed in the product description or photos are part of the design and do not, by themselves, constitute damage or a manufacturing defect. A damage claim must be supported by evidence of a genuine issue beyond the intended, disclosed design. A distressed appearance alone is not proof of damage.

Damaged, Defective, or Incorrect Items

The no-refund policy above does not apply if the item you received is genuinely damaged, defective, or materially different from what you ordered, as described in the section above. To make a claim:

  • Contact us at support@unboundresonance.com within 7 days of the delivery date shown by the carrier. Claims received after 7 days may not be accepted.
  • The item must be unworn, unwashed, and unaltered, with all original tags still attached.
  • Include your order number and clear photos of: the issue itself, the attached tags, and the shipping package and label.
  • We will review your claim and may ask for more information or for the item to be sent back for inspection before a resolution is offered.
  • If the claim is approved, we will send a replacement of the same item and size. If a replacement isn't available, we will offer a refund or store credit for the affected item instead.

Store Credit

Store credit is tied to your Unbound Resonance account and is applied at checkout when you're logged in. It is separate from gift cards and can't be transferred to another account. Store credit and gift cards can be used together on the same order.

You can add to your store credit balance with a Store Credit Reload from the Reload Store Credit page:

  • Reloads are whole-dollar amounts from $1 to $1,000 and must be paid by credit or debit card. Gift cards, store credit, and pay-in-installments can't be used.
  • Reload credit is usually added to your account within a few minutes of payment. Orders flagged by our fraud checks may be held for review before credit is added, and we may decline reloads we believe are fraudulent.
  • Store Credit Reloads are non-refundable and can't be redeemed for cash, except where required by law.
  • If a reload payment is refunded, reversed, or disputed, we may remove the matching amount from your store credit balance.

Gift Cards

Gift cards are non-refundable and can't be redeemed for cash, except where required by law. Gift cards can't be purchased with another gift card, store credit, or installment payments.

Treat gift card codes like cash. We aren't responsible for lost or stolen codes, or for balances used by anyone who has the code.

Order Cancellations

Because we aim to process and ship orders quickly, we may not be able to cancel or modify an order once it has been placed. Contact us as soon as possible if you need to request a change.

Questions

support@unboundresonance.com or (424) 323-6255.

Last updated: October 2026